Asia-pacific Journal of Psychology and Counseling
| Volume 1, No. 1, 2017, pp 1-8 | ||
| Abstract |
The Moderated Mediation Effect of Work-Value among the Personality and Organizational Commitment in Airline Employees
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Abstract
From a perspective that individual personality characteristics determine organizational behavior and outcome, the role of airline employees with a premise of emotional exchange with customers has a significantly important value. As explanatory variables on organizational commitment, personality characteristics and emotional labor of employees were established in this study. As a result, it examined the effects of emotional labor of employees according to their personality characteristics on organizational commitment.